PapersFlow Research Brief
ERP Systems Implementation and Impact
Research Guide
What is ERP Systems Implementation and Impact?
ERP Systems Implementation and Impact refers to the processes, critical success factors, organizational challenges, and performance outcomes associated with deploying and utilizing Enterprise Resource Planning systems to integrate business functions across organizations.
Research on ERP Systems Implementation and Impact encompasses 36,964 works focused on critical success factors, implementation procedures, organizational fit, change management strategies, and supply chain integration. Studies emphasize challenges in small and medium-sized enterprises, the role of IT governance, and knowledge sharing in project outcomes. Key models address information systems success as a dependent variable, with extensions measuring dimensions like system quality and user satisfaction.
Topic Hierarchy
Research Sub-Topics
Critical Success Factors in ERP Implementation
Researchers identify and rank CSF such as top management commitment, user training, and project team competence through meta-analyses and case studies. Studies develop frameworks for assessing ERP project risks.
ERP Organizational Fit and Customization
This sub-topic examines alignment between ERP functionalities and business processes, evaluating best-of-breed vs. vanilla implementations. Research quantifies misfit impacts on adoption and performance.
Change Management Strategies for ERP Adoption
Scholars study resistance mitigation, user involvement, and communication plans during ERP transitions. Longitudinal studies track cultural and behavioral shifts post-go-live.
ERP Implementation in SMEs
Focused on resource-limited firms, research addresses cloud ERP, vendor selection, and scalability challenges. Case studies highlight adaptation strategies for small enterprises.
ERP Impact on Supply Chain Integration
Investigations measure ERP-enabled visibility, collaboration, and performance metrics across supply networks. Studies link system integration to inventory reduction and responsiveness.
Why It Matters
ERP systems implementation affects firm performance by enabling supply chain integration and process streamlining, as shown in "Firm Performance Impacts of Digitally Enabled Supply Chain Integration Capabilities" (2006), where Rai, Patnayakuni, and Seth demonstrated that digital platforms generate performance gains through better management of supply chain partnerships. In post-implementation stages, top management mediates institutional pressures to increase enterprise system usage, according to "Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management" (2007) by Liang et al., which tested a model explaining usage degrees in organizations. Davenport (1998) in "Putting the enterprise into the enterprise system" highlighted how ERP replaces incompatible legacy systems with integrated packages, streamlining data flows and impacting industries reliant on coordinated operations like manufacturing and logistics.
Reading Guide
Where to Start
"Information Systems Success: The Quest for the Dependent Variable" by DeLone and McLean (1992) first, as it establishes the foundational dependent variable of IS success central to evaluating all ERP implementation impacts.
Key Papers Explained
DeLone and McLean (1992) "Information Systems Success: The Quest for the Dependent Variable" defines IS success, which Petter, DeLone, and McLean (2008) "Measuring information systems success: models, dimensions, measures, and interrelationships" extends through a review of 180 papers on models and measures. Davenport (1998) "Putting the enterprise into the enterprise system" applies this to ERP by detailing integration benefits, while Rai, Patnayakuni, and Seth (2006) "Firm Performance Impacts of Digitally Enabled Supply Chain Integration Capabilities" links it to supply chain performance gains. Liang et al. (2007) "Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management" builds on these by modeling post-implementation assimilation via top management mediation.
Paper Timeline
Most-cited paper highlighted in red. Papers ordered chronologically.
Advanced Directions
Current research extends foundational IS success models to ERP in supply chain and SME contexts, with emphasis on organizational fit and change management, though no recent preprints or news provide updates on frontiers.
Papers at a Glance
| # | Paper | Year | Venue | Citations | Open Access |
|---|---|---|---|---|---|
| 1 | Information Systems Success: The Quest for the Dependent Variable | 1992 | Information Systems Re... | 10.5K | ✕ |
| 2 | How to Write Up and Report PLS Analyses | 2009 | — | 4.8K | ✕ |
| 3 | Assimilation of Enterprise Systems: The Effect of Institutiona... | 2007 | MIS Quarterly | 3.7K | ✕ |
| 4 | Putting the enterprise into the enterprise system. | 1998 | PubMed | 3.3K | ✕ |
| 5 | Issues in Supply Chain Management | 2000 | Industrial Marketing M... | 3.0K | ✕ |
| 6 | <i>Review:</i> The Resource-Based View and Information Systems... | 2004 | MIS Quarterly | 2.7K | ✕ |
| 7 | Digital Transformation Strategies | 2015 | Business & Information... | 2.7K | ✕ |
| 8 | E-learning: Strategies for delivering knowledge in the digital... | 2002 | Performance Improvemen... | 2.1K | ✓ |
| 9 | Firm Performance Impacts of Digitally Enabled Supply Chain Int... | 2006 | MIS Quarterly | 1.9K | ✕ |
| 10 | Measuring information systems success: models, dimensions, mea... | 2008 | European Journal of In... | 1.8K | ✕ |
Frequently Asked Questions
What defines information systems success in ERP contexts?
DeLone and McLean (1992) in "Information Systems Success: The Quest for the Dependent Variable" identified information systems success as an elusive dependent variable, with studies over 15 years attempting to pinpoint contributing factors. Their work reviews varying definitions across research. Subsequent models, like Petter, DeLone, and McLean (2008) in "Measuring information systems success: models, dimensions, measures, and interrelationships," extend this by reviewing 180 papers on dimensions such as system quality, information quality, and user satisfaction.
How does top management influence ERP assimilation?
Liang et al. (2007) in "Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management" developed a model showing top management mediates external institutional pressures on enterprise resource usage post-implementation. This mediation affects the degree of system assimilation within organizations. The study tested this theoretically grounded framework empirically.
What role do ERP systems play in enterprise integration?
Davenport (1998) in "Putting the enterprise into the enterprise system" describes ERP as a model replacing incompatible information systems with a single integrated system. This streamlines data flows across organizations using commercial software packages. It enables unified corporate computing for better operational coordination.
How is ERP success measured?
Petter, DeLone, and McLean (2008) in "Measuring information systems success: models, dimensions, measures, and interrelationships" reviewed 180 papers to identify models, dimensions, and interrelationships for IS success. Building on DeLone and McLean (1992), it covers measures like system use, user satisfaction, and net benefits. These apply directly to ERP implementation outcomes.
What impacts firm performance from supply chain integration via ERP?
Rai, Patnayakuni, and Seth (2006) in "Firm Performance Impacts of Digitally Enabled Supply Chain Integration Capabilities" investigated how IT creates performance gains through supply chain management. Digital platforms enable activities and partnerships leading to measurable firm improvements. Best practice exemplars underscore this role in ERP contexts.
Open Research Questions
- ? How do institutional pressures interact with top management commitment to fully assimilate ERP systems post-implementation?
- ? What specific dimensions of IS success most predict ERP outcomes in small and medium-sized enterprises?
- ? In what ways does organizational fit mediate the relationship between ERP implementation procedures and supply chain performance?
- ? How can change management strategies incorporate knowledge sharing to overcome IT governance challenges in ERP projects?
Recent Trends
The field maintains 36,964 works with a focus on critical success factors and implementation procedures, as no growth rate data over 5 years or recent preprints from the last 6 months indicate shifts.
Highly cited papers like DeLone and McLean with 10,471 citations continue to anchor research on IS success applied to ERP.
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